A highly skilled and result oriented management professional with an impressive track record in training, communications and relationship.
Professional Profile
A highly skilled and result oriented management professional with an impressive track record in training, communications and relationship.
Employment & work Experience
A. Career snapshot
1. Nov 2007 to date
Trainer- Free lancer for the benefit of many training centres, Emirates Institute Banking and Financial Studies (EIBF).
Line of business Training
Place of work United Arab Emirates and Saudi Arabia
2. Oct. 2006 – Nov. 2007
Company Commercial Bank International (CBI) Dubai, U A E.
Line of business Banking
Position Training officer
Place of work Dubai
3. Jun 1998 – Oct 2006
Company Commercial Bank International (CBI) Dubai, U A E.
Line of business Banking
Position Deposits & Commercial Accounts officer (grade3– Asst.
Mgr.),
Place of work Sharjah
4. April 1986- June 1998
Company United Arab Bank (UAB) Sharjah, UAE
Line of business Banking
Position Customer relationship officer
Place of work Sharjah
B. Achievement snapshot
Trainer- Free lancer
Designing & Presenting lectures on banking and soft skills, self-development, Communication Skills, leadership and performance management
As a part-time lecture for EIBF with banking diploma & Islamic banking diploma for the two subjects:Banking theory and practice and Introduction to management
CBI - Training officer
- Coordinated and controlled the preparation and implementation of all training and development activities.
- Coordinated and participated in preparation of individualized on-the-job training programs for UAE national employees and the formulation of induction programs for all new employees.
- Designing and presenting programs for UAE national fresh graduates and UAE national employees
- Maintaining an effective and results oriented development program for the Bank, which will further the careers of UAE nationals
- Participating in the ongoing training and development of assigned UAE national employees
CBI - Deposits & Commercial Accounts officer
Built a customer-base by managing internal and external Bank image.
Attracted more than AED 680 M. of the branch deposits and 40% of commercial accounts.
Managed real estate portfolio of the branch.
Set and accomplished business budget of the branch.
Marketed and sale a variety of bank products.
Handled commercial and real estate loans
Designated a member of:
- Computer System Upgrading & Replacement Committee.
- Accounts Forms Development.
Designed special computer programs for IPOS and other issue to increase the branch stuff efficient and effectiveness
Increased market share.
Customer retention.
Ensured compliance with KYC/ AML
Team builder.
Customer focus.
Increased portfolio of retail banking products.
Represented the bank within the wide occasion communities.
UAB
Increased customer satisfaction and loyalty.
Attracted and handled (VIP) customer.
Increased customer –base by 22% p.
Designed special scheme for retail banking products.
Achieved my target assigned by manager.
Team bank builder.
Training new appointment staff.
Target oriented.
Other Related Experience:
January 2001- May 2002
Company University of Applied & Social Sciences
Line of business Education
Position lecturer
Place of work Dubai
Provided the university curriculum in Business Administration and Marketing kept abreast of the latest developments related to the topics
.
Training Courses Delivered before
Retail banking
Customer Service Workshop, Banking Operation Management, Customer Relations. Creating Superior Service, Marketing for Personal Loan.
Corporate
Document Management System, Banking Investment Products. Current Account & Deposit Account.
Leadership & management
Performance appraisal, Internal Control, Presentation Skills, Writing Skills, Business Writing Skills, Anti Money laundering, English for Banking, MS Word & Excel, Advanced R.B.G. Language, Advanced COBOL Language, Systems Analysis.
Marketing & sales
• The Branch Marketing & Sales plan, Marketing Research Methods and Analytical Techniques, Advertising & Sales Promotion in Banks, Marketing of Bank Services, Selling Skills, Marketing for Personal Loan
Education Qualifications/ Certification
July 1998: Diploma in English studies & Educational methods.
Glasgow University, Glasgow, United Kingdom
May 1996: B. A. in Philosophy & Psychology.
Beirut Arab University, Beirut, Lebanon
Membership / Associations of Professional Bodies
Skills /Languages / Competencies
• Corporate & Soft Skills Training.
• Communication Development
• Presentation, Banking Operation, Sales & Marketing.
• Team Building, Mentoring, Leadership.
• Time & Personal Management & Quality Orientation.
• Planning, Innovation, Problem Solving, Analytical Thinking
• Ability to work under Pressure.
• IT Skills: MS Word, Excel & PowerPoint.
• Languages Fluent in Arabic and English
Training Testimonials / Reference
