A training program that teaches the essentials of public speaking and verbal presentation.
PRESENTATION SKILLS DEVELOPMENT PROGRAM
“5 STAR PRESENTATIONS”
Program Overview
The hospitality industry is one of the most highly competitive business arenas in the global economic market. The ability of its personnel to present and promote facilities and services that entice corporations and capture the interest of private guests is essential to the success of any hotel. It is also crucial to operational success, that managers have the ability and the communication techniques to pass on advice and information to the people in their employ to ensure that everyone works together towards common goals.
Wideview has developed a practical and workable Presentation Skills Development Program tailored to suit the business interests of Citymax Hotels and the Landmark Gulf Group. This program teaches the essential communication and interpersonal skills that are so necessary to keep an audience intrigued, enthralled and enraptured by the information that is being presented. It lays the foundations for participants to learn the art of “speaking and being heard” in all situations and environments.
The key to this program is understanding the dynamics of communication. It also demonstrates how to converse confidently and clearly in all situations, teaches participants how to listen to and interpret responses and how to use dynamic delivery skills to enhance their public speaking and presentations. Participants will learn the art of positive body language, the value of a smile, how to make and maintain eye contact, how to present themselves as someone that people will listen to and most importantly how to ensure what they say is memorable.
Program Objectives
During the program, participants will learn how to :
· Make a positive impact
· Speak confidently and effectively in all situations
· Improve their interpersonal and communication skills
· Apply the art of body language for positive effect
· Use visual aids to advantage
· Interpret and activate audience response
· Exercise dynamic delivery techniques
· Demonstrate powerful and effective communication skills
· Present themselves in a way that will be remembered positively
Who Should Attend?
Anyone that needs to capture the attention of and enrapture an audience.
Course Outline
Communication Essentials
· The Communication Cycle
· Verbal and non-verbal communication
· Understanding communication rules and conventions
· Listening to what you hear
· Speaking with confidence
You are what they see - Make a Great First Impression
· Discover how others see you from what you say and how you say it
· Making a positive impact
· Initiating contact and maintaining attention
· How to be assertive -- not aggressive
Better Public Speaking
· Captivating the audience
· How to make yourself heard
· Revitalizing oral presentation techniques
· Dealing with an unreceptive or hostile audience
· Using visual aids to advantage
The Art of Body Language
· Working with body language
· Great tips to improve the way you stand
· Positive gestures
· Say it with a smile